1. Introduction
QA Fishing Pty Ltd (ABN 77 703 355 506) is committed to protecting the privacy of all individuals who interact with us, including clients, suppliers, website visitors and prospective customers. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.
By engaging our services or using our website at https://qafishing.online, you agree to the collection, use and disclosure of your personal information as described in this policy.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. The types of personal information we may collect include:
- Your name, job title and business name;
- Email address and other contact details you voluntarily provide;
- Details of your enquiries, project requirements and correspondence with us;
- Billing and invoicing information relevant to the services we provide;
- Technical information such as IP address, browser type and pages visited, collected through our website analytics.
Where reasonable and practicable, we collect personal information directly from you. This may occur when you complete our quote request form, contact us via email, or otherwise communicate with us. We may also collect information from publicly available sources where it is unreasonable or impracticable to obtain it directly from you.
We do not collect sensitive information (such as health information, political opinions or religious beliefs) unless it is reasonably necessary for our functions, you have consented, or we are otherwise permitted or required by law to do so.
3. Purposes of Collection and Use
We collect, hold, use and disclose personal information for purposes including:
- Providing professional business and consulting services to our clients;
- Responding to enquiries and preparing quotations and proposals;
- Administering client accounts, billing and payment processes;
- Managing our business operations, including record-keeping and quality assurance;
- Improving our website, services and customer experience;
- Complying with our legal and regulatory obligations in Australia.
4. Disclosure of Personal Information
We do not sell, rent or trade your personal information. We may disclose personal information to third parties only where:
- You have given us your consent;
- The disclosure is necessary for us to provide our services to you (for example, to subcontractors or professional advisers engaged on your project, under confidentiality obligations);
- We are required or authorised by law, court order or a regulatory authority to make the disclosure;
- The disclosure is otherwise permitted under the Australian Privacy Principles.
5. Overseas Disclosure
We generally store and process personal information within Australia. Where we use cloud-based software or service providers whose servers may be located outside Australia, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles, including through contractual safeguards. If you would like more information about our overseas disclosure practices, please contact us using the details in section 11.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include:
- Storing information on secure, access-controlled systems;
- Using encryption and secure transmission methods where appropriate;
- Restricting access to personal information to personnel and contractors who need it to perform their duties;
- Securely destroying or de-identifying personal information once it is no longer required for a permitted purpose, subject to our legal record-keeping obligations.
While we take these safeguards seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function fully without them.
Analytics data collected through our website is used in aggregated form to understand how visitors interact with our pages and to improve our content. This data does not generally identify you personally.
8. Direct Marketing
We may use personal information to send you updates about our services, newsletters or offers that we believe may be relevant to you. Every direct marketing communication we send will include a simple way to opt out of future communications. If you receive a marketing message from us and wish to stop receiving them, you may reply to the message requesting opt-out, or contact us at ceo@qafishing.online. We will act on opt-out requests promptly and without charge.
9. Access to and Correction of Personal Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@qafishing.online with sufficient detail to identify the information concerned.
We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access where permitted or required by law, in which case we will provide you with written reasons and information about how you may complain.
We may charge a reasonable fee to cover the administrative costs of providing access, but we will notify you of any such fee before it is incurred.
10. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information in any way, you may lodge a complaint by emailing ceo@qafishing.online. Please include details of the incident so we can investigate fully.
We will acknowledge your complaint promptly and aim to resolve it within thirty (30) days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contacting Us About Privacy
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact us:
- Email: ceo@qafishing.online
- Website: https://qafishing.online
- Postal attention: Privacy Officer, QA Fishing Pty Ltd, Melbourne VIC
You may also reach us through our general enquiry form on the Contact page.
12. Changes to This Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The current version will always be published on this page, together with the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Related Documents
This Privacy Policy should be read together with our Terms of Service, which govern the use of this website and the provision of our professional business and consulting services. If you would like to learn more about our company, please visit our About page or explore our Services and Why Us pages.